Store Policy
Customer Care
At ISHO, our relationship with you extends far beyond a single purchase. We are dedicated to providing an exceptional experience that reflects the same care, integrity, and craftsmanship inherent in our sneakers. Your trust is our most valued asset, and this policy outlines our commitment to your complete satisfaction.
Our Promise to You
We pledge to handle every inquiry with respect, transparency, and prompt attention. Whether you have a question about sizing, need assistance with an order, or wish to know more about our materials and craft, our team is here to help. We stand firmly behind the quality of our products and the integrity of our service.
Our Services
We are a South African luxe sneaker brand creating timeless, minimalist footwear. Each pair is meticulously designed and crafted locally, featuring premium materials and soles of 100% virgin Italian rubber. Our services include direct online sales, detailed product guidance, and dedicated pre- and post-purchase support to ensure your ISHO journey is seamless.
How to Contact Us
We encourage open communication and are here to assist you through the following dedicated channels:
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Email: For non-urgent inquiries, order modifications, or detailed questions, please contact us at info@isho.co.za. This is our primary channel, and we strive to respond within one business day.
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Telephone: For more immediate assistance, please call us at +27 (0)83 609 7246 during our studio hours, Monday to Friday from 9:00 AM to 5:00 PM SAST.
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Social Media: You can also reach out via direct message on our official Instagram @ISHO_Feet. We monitor these channels during business hours.
Our goal is to ensure you feel confident and supported at every step. Thank you for allowing ISHO to be part of your journey.
Privacy & Safety
At ISHO, your privacy and safety are fundamental to our relationship. We are committed to protecting your personal information with the highest standards of security and transparency. This policy explains how we collect, use, and safeguard your data.
Information We Collect
We collect information you provide directly, such as your name, email address, shipping/billing address, and phone number when you make a purchase or create an account. We also automatically collect certain technical data, like your IP address and browsing behaviour on our site, to improve your experience.
How We Use Your Information
Your information is used solely to process and fulfil your orders, communicate with you, and enhance our services. This includes:
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Order Processing: We use trusted, PCI-DSS compliant third-party banking and payment gateways (like PayFast or Peach Payments) to securely verify and process your transactions. We never store your full credit card details on our servers.
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Post-Purchase Communication: Following a successful purchase, we will contact you via email to send your order confirmation, shipping updates, and delivery notification. With your prior consent, we may also send you very occasional updates about new products or brand stories; you can unsubscribe at any time.
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Service Improvement: We analyse non-identifiable data to understand how our site is used and to optimise its performance.
Data Protection & Storage
We implement robust electronic and procedural safeguards to protect your data. Your personal information is stored on secure, encrypted servers with limited access. We retain your data only for as long as necessary to fulfil the purposes outlined in this policy or as required by South African law.
Your Rights
You have the right to access, correct, or request the deletion of your personal data. You may also object to or restrict certain processing. To exercise these rights, or for any privacy-related questions, please contact us at info@isho.co.za.
We will never sell your personal information to third parties. By using our site, you consent to the practices described in this policy, which we may update periodically.
Wholesale Inquiries
Thank you for your interest in the ISHO brand. Please note that, at this time, we do not operate a wholesale program or offer bulk purchasing opportunities. Our focus remains on crafting our luxury sneakers with care and offering them directly to our customers. For any future inquiries regarding distribution, please direct them to our official email at info@isho.co.za. We appreciate your understanding and support.
Payment Methods
- Credit / Debit Cards
- Offline Payments
- No Cash