top of page

Shipping & Returns

Shipping Policy

Thank you for choosing ISHO.

We are delighted to bring our South African-crafted luxury sneakers to you. This policy outlines our shipping processes to ensure a seamless experience.

 

Domestic Shipping (Within South Africa)
We partner with trusted courier services to deliver across South Africa. All orders are processed within 1-3 business days (excluding weekends and public holidays) from our Cape Town studio. Once dispatched, you will receive a tracking number via email.

We offer two primary services:

  • Standard Delivery: 3-7 business days for delivery. A flat fee of R99 applies.

  • Express Delivery: 1-3 business days for delivery to major centres. A flat fee of R250 applies.

 

International Shipping
We are proud to ship our sneakers worldwide. International orders are processed within 2-4 business days and shipped via DHL or FedEx International. Delivery times vary by destination, typically ranging from 5-14 business days from dispatch.

  • Shipping Costs: Calculated at checkout based on destination and order weight.

  • Duties & Taxes: Please note that any customs duties, import taxes, or brokerage fees are the responsibility of the recipient. These charges are not included in the item price or shipping cost and are payable upon delivery in your country. We recommend contacting your local customs office for information on potential fees.

 

Order Tracking & Delivery
You will receive a shipment confirmation and tracking link once your order is on its way. It is your responsibility to ensure the shipping address provided is accurate and that someone is available to receive the delivery. We cannot be held liable for parcels lost, stolen, or delayed due to incorrect addresses or recipient unavailability.

 

Potential Delays
While we strive to meet all estimates, processing or delivery may occasionally be delayed by factors outside our control, such as customs inspections, public holidays, or courier network disruptions. We appreciate your patience and understanding in such instances.

 

Returns & Exchanges
Please refer to our dedicated Returns & Exchange Policy for detailed information on the process for domestic and international returns. Note that return shipping costs are generally the responsibility of the customer.

For any shipping-related inquiries, please contact us at info@isho.co.za

Return & Exchange Policy

We are committed to your complete satisfaction with your ISHO sneakers. However, we understand that sometimes an exchange or return is necessary. This policy outlines the process and conditions, designed in accordance with the South African Consumer Protection Act (CPA).

 

Eligibility & Conditions
To be eligible for a return or exchange, items must be requested within 30 days of your delivery date and be in their original, perfect condition. This means they must be unworn, without any signs of wear (including marks on the soles, scuffs, or creases), and returned with all original packaging, dust bags, tags, and documentation attached. We meticulously inspect all returns to ensure our high-quality standards are maintained.

Process

  1. To initiate a return or exchange, please first contact our team at hello@isho.com with your order number.

  2. We will provide you with a Return Merchandise Authorization (RMA) number and instructions for sending your parcel to our Johannesburg studio.

  3. Return shipping costs are the responsibility of the customer, and we recommend using a trackable service. We cannot be liable for items lost in transit without proof of postage.

 

Refunds & Exchanges
Once we receive and inspect your return, we will notify you of the approval status. Upon approval:

  • Exchanges: We will promptly dispatch your requested size or colour, subject to availability.

  • Refunds: Your refund will be processed to your original method of payment within 10 business days. Please note that original shipping fees are non-refundable.

 

Non-Returnable Items
Any item not in its original, unused condition, or that is damaged due to customer handling, will not be accepted and may be sent back to you. For hygiene reasons, we cannot accept returns on items marked as final sale.

We appreciate your understanding and cooperation in helping us maintain the integrity of our products.

​

​

bottom of page